FAQs

Our accessories are made to order. Preparation time depends on your chosen design:

• Classic gloves and tulle scarves: 4–5 days
• Ruched gloves: 7–8 days
• Chiffon scarves and plain tulle veils: 6–7 days
• Pearl veils and personalized text pieces: 8–9 days

Sundays are not included in preparation times. Shipping time is additional; please check Shipping & Delivery for transit estimates.

If your wedding is approaching, please contact us before ordering with your wedding date, delivery country and the pieces you would like to purchase.

Yes, rush preparation is available for eligible designs for an additional USD 15 per order. Approved rush orders are prepared within 2 days, excluding Sundays.

Please contact us before ordering with your chosen items, wedding date and delivery country so we can confirm availability.

Express shipping is required for all rush orders and is charged separately. The 2-day preparation time does not include shipping.

Personalized products with printed lettering are not eligible for rush preparation.

You can request changes to your color, size or length selections before your order has been dispatched. Please contact us as soon as possible with your order number and the changes you would like to make.

Cancellation requests are accepted before production begins. To request a cancellation, please contact us promptly with your order number.

We offer standard and express shipping. Estimated transit times, excluding Sundays, are:

These estimates cover shipping only, starting after dispatch. Your product’s preparation time must be added separately.

Enter your delivery address at checkout to view the available shipping options and charges.

Tracking is available for all standard and express shipments. After dispatch, you can use the tracking number provided to follow your parcel on the carrier’s website.

If you need help locating your tracking details or checking your shipment, please contact us with your order number.

Unless a statutory right of withdrawal or refund applies, we do not accept returns for a change of mind. Returns are accepted for confirmed manufacturing defects.

Your statutory consumer rights remain unaffected. Please see the statutory consumer rights question below for details.

We offer a voluntary exchange service for non-personalized products. Please contact us within 7 days of delivery with your order number and the item you would like instead.

An exchange fee equal to 20% of the newly selected item’s price applies to all voluntary exchanges, including changes of color or size. Exchange shipping is charged separately.

If the new item costs more than your original item, the price difference is also payable. If it costs less, the difference is not refunded.

These voluntary exchange conditions do not restrict any applicable statutory withdrawal or refund rights.

Personalized products are not eligible for voluntary exchange unless there is a confirmed manufacturing defect.

Your statutory consumer rights remain unaffected.

Please contact us with your order number so we can arrange a solution.

We cover the costs of correcting confirmed manufacturing defects; no exchange fee or additional shipping charge will be payable by you.

Your statutory consumer rights remain unaffected by this policy.

Where EU withdrawal rights apply, you have 14 days from delivery to notify us that you wish to return an eligible online purchase. This right generally does not apply to goods made to your individual specifications or clearly personalized products.

Our 7-day voluntary exchange period and 20% exchange fee do not restrict any applicable statutory withdrawal or refund rights.

Our tulle and chiffon pieces are dry clean only. They are not suitable for hand washing or machine washing.

Tulle pieces: iron on the lowest heat setting without steam.

Chiffon pieces: steam ironing can be used.

Follow the ironing instructions for your fabric and never place the iron directly on the printed lettering.